We Know It’s The ‘Little Things’ That Make All The Difference; And We Thank YOU You For Your Comments in 2014 to Help Us Keep Improving!
Thanks for staying with us and being part of an exciting 2014 for Natural Retreats. This year, we look forward to making Natural Retreats even better at providing you with a place your family can go to Explore, Dream and Discover while creating memories you’ll never forget. We continue to add amazing new guides, onsite Retreat Managers and Xplore Team Members (concierge services), in order to provide you with the best family vacation experience possible. We are also proud to have launched the Southern Living Vacation Homes and Hotels Collection (SLgetaways.com) last year. The number of Natural Retreats destinations will continue to grow every month and the Hotels Collection will officially go live this month. We couldn’t be more excited to make 2015 even better than 2014.
While we take a look back at 2014, we know, that at the heart of all of this positive growth and change, are the people who make Natural Retreats so special.. our customers.
Nothing is more import to us than providing the best experience possible for every person and family who choose to spend their valuable vacation time with us. Thank you for all of the feedback we received from our guests. Below are the humbling results:
The Natural Retreats’ team received a 4 out of 4 overall rating for making guests feel welcome, an overall rating of 3.9 out of 4 for in retreat experience, and an average rating of 3.9 out of 4 for their knowledge and responsiveness to guests’ questions and requests.
Natural Retreats’ Concierge received a 3.9 out of 4 for customer service calls, with 94% of all Natural Retreats’ guests responding that the concierge provided them with all of the information they requested quickly and efficiently.
Of the guests that we surveyed, 98% reported that their activity matched their expectations and 96% said that their Natural Retreats experience provided good value for their money. Natural Retreats received an average rating of 3.7 out of 4 for our outfitting experience with over 87% of all guests giving their guides a 4 out of 4 rating.
Natural Retreats’ received an overall satisfaction rate of 90% with 96% of guests would book a vacation with Natural Retreats again and 96% of all guests said they would recommend us to a friend.
We certainly won’t stop working to improve and add new experiences for our guests. Thank you for your feedback and we hope you’ll stay with us again.
When it comes time to book your next vacation, whether you’re looking for a guys’ fly fishing trip at South Fork Lodge or a family vacation at Lake Toxaway, come experience the Natural Retreats difference for yourself and we’ll make sure you Go Somewhere to Remember.
Book your 2015 Natural Retreats vacation us today! Call our Xplore team at 1(844) 840-1099.